Certificates are available in your account upon successful course completion.

Yes, contact us for team licenses and council training packages.

Use the “Forgot Password” link on the sign-in page. We will email instructions to reset your password securely.

Completion requirements vary by course but usually include finishing modules and meeting the pass mark on any assessments. Your dashboard shows progress and status.

After successful completion, certificates appear in your account under “My Certificates”. Organisations can also view employee certificates from the company dashboard.

Where verification is supported, you can use the certificate verification feature to confirm authenticity and completion details.

Yes. MaintainSafe is designed to be responsive and works on modern browsers on desktop, tablet, and mobile devices.

Try refreshing the page, using an up-to-date browser, and checking your internet connection. If the issue continues, contact support with the course name and the device/browser you are using.

You can update your profile details in your account settings. If you need help changing account email details, contact support.

Refund eligibility depends on the purchase type and usage of the service, and is handled in line with our Terms and applicable UK consumer law. Contact support if you need assistance.

We process personal data in line with UK GDPR and the Data Protection Act 2018. For details, please read our Privacy Policy.

We aim to respond as soon as possible. If your matter is urgent, include the relevant course name and your contact details so we can help efficiently.